Diagnosing Internet IssuesDiagnosing Internet Issues


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Diagnosing Internet Issues

Do you remember the last time you went a few days without the Internet? If you were on a camping trip, it might not seem like a big deal. However, if you were sitting at home with an unresponsive phone, that non-existent connection might have been a little more frustrating. If you are like most people, the Internet acts as a lifeline to the rest of the world, helping you to complete online banking, communicate with friends, or even to watch television. I hate Internet outages with a passion, which is why my blog is devoted to helping you diagnose Internet issues early.

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An internet connection in your home is more common

Getting The Right Internet Service For Your Needs

An internet connection in your home is more common now than a phone line, and internet providers offer packages that can handle everything from simple web browsing to streaming live events and moving to multiple screens in your home. Choosing the right internet provider can involve some research, and while speed is vital, it is not the only thing to consider when shopping for internet service

Reliability And Uptime

One of the biggest frustrations with internet service often involves connection problems that leave you unable to connect to the internet provider. A service that is up and down a lot can become problematic, especially if you work from home or use the connection to run a small business. 

If you have several companies that offer internet service in your area, take the time to search for reviews about the service and uptime information. An internet service that is down a lot may be less expensive, but if you can't connect through the ISP (internet service provider), you are not saving any money because you are not getting the service you should be. 

Connection Speeds

Check with the local internet provider to find out what speeds they offer, and what each tier costs. When you talk to the provider about the connection speed, ask if there are any data caps or restrictions that will throttle or slow down the connection if you go over them. 

A connection in your home that you are using for streaming movies and other digital content can use a lot of data.  If there is a cap, the service could become more expensive, or the speeds may drop so much that you can't stream content. Most ISPs have unlimited packages that allow as much data as you need without reducing connection speed, but you may need to ask for that specifically. 

It is essential to check the speeds regularly, and there are some websites and services that make that easy to do. If you are paying for a gigabit connection but only getting a few hundred megabytes when downloading, you need to let the internet provider know because there could be a problem with the line, or you may need a new modem in your home. 

Bundles And Packages

Some internet providers sell bundles and packages that offer real value and make the service more attractive. The cost saving can be significant, but it is critical to know if the bundle is only for a limited time so you can prepare for a price increase of change service once the package expires. 

Some package or bundle pricing is for longer terms, but if you are not clear about the price or time frame of the deal, ask the sales rep to explain it to you. Most internet providers are happy to walk you through the details if you ask.